24/7 Doctor Access – Provided by MyTelemedicine
MyTelemedicine is a modern healthcare solution for non-emergency illnesses. With this program, members and their family will have direct access to consult with physicians in their state 24 hours a day, 7 days a week to treat common ailments. Through the physician network, members have access to interact with a physician, a pediatrician, or even a behavioral therapist. Consultations can take place by phone call, email or a web-based video call, and will include discussing treatment options. When medically appropriate, the physician may prescribe a short term, non-DEA controlled medication for the member to pick up at the pharmacy of their choice.
If you cannot reach your primary care physician
As a higher-quality, lower cost alternative to walk-in clinics
If you need a short-term prescription refill
If you have young children and are unable to see a doctor
If it’s after your doctor’s normal business hours
When you’re on vacation or traveling away from home
If you have a specific health-related question
If you’re not sure you need to go to an urgent care center or ER
If you cannot afford to take time off of work
Through consultation with licensed physicians, you can receive on-demand professional guidance for non emergency medical conditions such as:
Cold & Flu
Urinary Tract Infection
Joint Aches & Pains
Minor Pediatric Ailments
How to Setup and start using MyTelemedicine:
First time Setup
Member activates account by going to https://portal.mytelemedicine.com/go/dashboard/register or calling 1-800-611-5601.
Members will fill out their Medical Profile by logging into their member portal or over the phone.
Dependents and their medical profiles can be added through the member portal. Any dependent over 18 will be set up in the member portal, but will have their own log in to fill out their own medical profile.
To Request Doctor Consultations:
Consults may be requested by logging into their member portal at https://portal.mytelemedicine.com/go/dashboard/login or calling 1-800-611-5601 and a doctor will call back within 2 hours.
Disclaimer: *MyTelemedicine does not guarantee that a prescription will be written. MyTelemedicine does not prescribe DEA controlled substances, lifestyle drugs and certain other drugs which may be harmful because of their potential for abuse. MyTelemedicine physicians reserve the right to deny care for potential misuse of services. Please visit www.careington.com/mytelemedicine for a complete list of state availability.